CRM and additional services
Important: what is noticed “additionally” if it is not possible to do it – okay, but all the other is necessary, it is important not to choose Russian services in those including masked (a atmosphere is a type for Europe under another name, the name is forgotten).Necessary functionality:
1 .From the site the client goes to the telegram or whatsapp.There our living person (not a bot) responds, and if I don’t respond for the time specified then the message will be sent by the bot.There are a number of operators who can check and have to see that someone is already communicating.You need a mobile app and an English language interface.You need the ability to connect an unlimited number of accounts (bots) tg/watsap.Supports different languages of automatic bots for different accounts (bots) tg/watsap.You need to store the utm tabs so that we can see from which ads the customer came before writing.Such a possibility is precisely in the telegram, with the watsapp you need to watch.You need to download a real-time report in the Google table to see the time of contact, customer, person response time, operator response time, who the operator, utm quotes, contact ID, additional time of change of status/attribution or the weight that the operator makes by remarking spam/work/contract to see the response.Additional (not necessarily, but it would be ideal) to refer to different bots fall into different teams / departments of operators.The 2ndYou need a web chat so that the customer starts a conversation with a living person.The functionality is similar to p.1.3 .The customer leaves the application on the site in the form and the data falls in the CRM from the utm box so that we can see from which ads the customer has come before leaving the application.and 4.You need a CRM, which will come with a request / application from P.P.1,2,3 above marked with the status of the corresponding “contract”, or all, but with the update of the status and according to the status fell in different stages of the CRM wire and in different wire in general, i.e. to be able to build a lot of wire.You need an English interface.It requires the possibility of limiting the access of operators to the gateways and closing the possibility of deleting the "contracts".You need an IP phone connection.You need to download the real-time report in the Google table to see the agreement, the time of creation, the reference ID (when it is p.p.1-3), the customer who is responsible for the operator, utm fees, status, goods, the amount of the agreement, the additional time of change of the status of the agreement.and 5.Additionally .Processing comments from fb, insta to CRM.That’s to be swallowed in the CRM, and the answers to them could be done in the CRM itself.We looked at hubspot, freshsales, manychat but you need to check the possibilities of working with UTM in points 1.2,3 as this is the main requirement.We are currently working on the sandpuls, but a lot of gods and unworked.
We do not work with solvent services including COMO, which is an AMOSRM unit, but is masked!
Please read the description carefully. Thank you )
Ще раз звертаємо увагу!!!
Ми не працюємо з рашисткими сервісами у тому числі КОМО, який є підрозділом АМОСРМ, але маскується!
Тому просимо читати уважно опис ТЗ. Дякуємо))
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