Integration of the CRM system with several marketplaces and social networks is required, as well as the implementation of artificial intelligence (AI) for automating order processing and communication with clients.
Main tasks:
1. **Integration with CRM**:
- Selection and configuration of a CRM system that supports integration with:
- Website on Khoroshop
- Store on Rozetka
- Pages on Instagram and other social networks (Facebook, TikTok, etc.)
- Email, messengers (Telegram, WhatsApp, Viber, etc.) and chatbots into a single CRM channel
- Telephony
- Synchronization of customer and order data between CRM and all marketplaces in real-time.
- Automatic transfer of orders from Khoroshop and Rozetka to CRM.
- Import of messages and comments from social networks into CRM for centralized communication management.
- Integration of CRM with Nova Poshta, Ukrainian payment systems, PRRO
- Document generation (invoices, waybills, etc.).
- Considered as a possible option the CRM system KeyCRM. If you propose an alternative, please justify the reasons for your choice.
2. **Automation of order processing**:
- Setting up triggers and automatic actions in CRM for order processing (confirmation, packaging, shipping, etc.).
- Creating templates and scenarios for automatically notifying clients about the status of their orders (SMS, email, messengers).
3. **AI for communication with clients**:
- Implementation of chatbots and AI assistants for handling frequently asked questions and initial communication with clients, including automatic responses to messages on social networks, messengers, and email through CRM.
4. **Welcomed**:
- Setting up analytical reports in CRM for monitoring sales, effectiveness of marketing campaigns, and client activity.
- Using AI to predict trends and customer behavior, as well as to improve business strategies.
5. **Staff training**:
- Training on working with CRM and using AI tools and documentation for this
#### Deadlines and cost:
- Please provide proposed deadlines for project completion and expected cost. The proposal should be justified with a cost calculation and completion period.
#### Advantages:
- Preference will be given to candidates offering the most thoughtful, structured set of activities for project implementation, not limited to the listed items.
Please send your proposals regarding deadlines and costs, as well as a description of your experience and examples of successfully completed projects that meet this technical assignment.
We look forward to your proposals!